MAINTENANCE
NUB provide our clients with comprehensive Service Level Agreements. These agreements will include spare parts, guaranteed response times, preventative maintenance, site status reports and even loan equipment. The maintenance contract is to ensures system stability, peace of mind and technical support 24/7 all year round.
At NUB after sales support and maintenance services are considered an integral part of our contract with you the client. We understand that with any newly commisioned system some degree of client "hand holding" will be necessary in the first few months of use, to raise awareness and increase your confidence in the systems features and seek feedback so we can further tailor it to your exact requirements. Beyond this period it is essential to establish a successful Maintenance agreement
Why it is so important to have a SERVICE AGREEMENT in place.
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Maintenance
- preventative
- reduce costs and unexpected faults
- reduces down time
- ensures efficiency and productivity
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Service Level
- Guaranteed call out times eg. 4hrs on callout (negotiable)
- Speedy repair turnaround times
- System adjustments and re-programming
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Insurance Policy (peace of mind)
- faulty units repaired limited charges on labour or parts
- loan equipment provided for faulty equipment
- Companies can plan budgets and running costs more effective
- Limited hiring fees
- Limited service fees
- Negotiable discount rates
- We will look after all equipment even your legacy systems.
Our experienced staff take your users through equipment utilization, and of course, if any issues arise, our technical staff are soon there to assist. In most cases our clients opt for complete peace of mind and take out one of our maintenance agreement packages which can be tailored to the clients requirements. Read below for more details of the NUB Spectrum Maintenance & Service plans.
NUB Spectrum Maintenance plans
Coming soon..